Returns & Exchanges Policy

Welcome to our store, TheKingShirtS. We are here to help you have the best and most enjoyable shopping experience, and customer satisfaction is our ultimate goal. So, please read our refund, cancellation, and replacement policies carefully to ensure a positive and dispute-free relationship between us in the future. Thank you.

P.S: Whenever you contact us at: [email protected], we will respond to your email within 6-24 hours (except on weekends and holidays).

Order Cancellation or Modification:

  • You can cancel or modify your order within 8 hours of placing it. (After 8 hours, we will start the production process for your order, so we won’t be able to assist you if you make changes after that.)
  • Order cancellation or modification does not apply to cases where customers use discount codes or promotional programs.
  • However, please contact us at [email protected] in any case to see if we can assist you.

Refund:

  • We will refund within 8 hours if you cancel your order. (Not applicable to customers who use discount codes).
  • We will refund or send you a free product if the product you receive is different from the one you ordered, wrong in terms of size and design compared to the product you purchased.
  • After 8 hours, we will NOT accept refunds if customers choose the wrong size, color, or any errors on the customer’s part.
  • (However, we will assist you in replacing another product if you agree to bear the shipping cost and a fee for handling your canceled order. The fee depends on the type of product you purchased: hoodie, sweatshirt, etc.)
  • We will NOT accept a refund for cases where customers provide incorrect shipping information that leads to a delivery error.
  • However, please contact us at [email protected] in any case to find the most reasonable solution together.

P.S: Please allow for a 10% difference between the actual product and the advertising images on the website due to differences in lighting and colors during the photo shooting process.

Refund Process Missing or Late:

  • If you haven’t received your refund, please check your bank account first. Then, contact your credit card company. It may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us again.

Discount Codes, Promotions:

  • Discount codes, promotions, or vouchers cannot be applied to previous, existing, or pending orders.
  • Discounts cannot be converted into cash.
  • Discount codes cannot be used in combination with any other promotions.

In Summary:

  • We will respond to customer support emails within 6-24 hours (except on weekends and holidays).
  • Orders can be modified or canceled within 8 hours of purchase.
  • Discount codes, promotions, or vouchers cannot be applied to previous, existing, or pending orders.
  • Please note that once your product has been shipped, your order cannot be changed or canceled.
  • You are protected by our Return and Exchange policy within 30 days of your purchase. This applies in cases of poor product quality, delays in the shipping process, or any other reasonable issues we can assist you with.
  • Errors on the part of the customer in providing shipping information that result in delivery errors are not covered. However, please contact us whenever you feel the need for assistance, so we can find the most suitable solution together. We understand that in life, everyone makes mistakes.

If you have any questions about these terms, please feel free to contact us anytime at: [email protected]